How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Crapremains Plumbing to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens next. It is a general template. It is not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when you called or contacted Crapremains Plumbing
• How we handled your personal information
• Anything on this site that seems unclear or wrong
• The conduct of a plumber we connected you with

If the Problem Is With a Provider

Plumbers in our network run their own businesses. They answer for their own estimates, prices, work, and customer service. If you have a problem with work in your home, start by talking to the plumber. Keep a written record of what you say and what they say.

We still want to hear from you. Your feedback helps keep our network honest. A provider that keeps falling short of what we expect may be removed from the network. Please know that Crapremains Plumbing cannot settle contract disputes, give refunds for a provider's work, or make choices for a provider.

How to File

Email us at contact@crapremains.living. Please include:

• Your name and how we can reach you
• The date you contacted us or the plumber
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like from us

After You Write

We will confirm we got your complaint by email, usually within a few business days. We will look into what happened. That may mean contacting the provider. Then we will write back with what we found and any steps we plan to take.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general. Your local Better Business Bureau is another option. For problems with plumbing work, a state or local plumbing licensing board may also help.

Contact

Email: contact@crapremains.living